Welcome to the official NBionline.org Support Center — your dedicated hub for help, guidance, and online assistance related to NBI services, appointments, verification support, and general inquiries.
Our support system is designed to be fast, interactive, and user-friendly, ensuring you get the assistance you need without any delays.
🧠 24/7 Virtual Support Assistant
Our intelligent virtual assistant is available round-the-clock to help with:
- Checking appointment status
- Basic troubleshooting
- Document requirements
- Website navigation support
- Answering common questions
Instant, accurate, and always active.
📞 Priority Support (Official Channels)
Accessibility Support
- Sign Language Support: Monday–Friday, 9 AM – 4 PM
- Special Assistance Email: [email protected]
For PWDs, senior citizens, pregnant women, and priority cases — response times are faster.
📋 Smart Contact Form (NBionline.org)
(Design for WPForms, Fluent Forms, or Contact Form 7)
Basic Information
- Full Name*
- Email Address*
- Contact Number
- Preferred Contact Method*
Appointment Information
- Appointment Reference Number
- Scheduled Date
- Branch/Location
- Type of Inquiry
Inquiry Category
- Appointment Scheduling
- Technical Issues
- Verification Concerns
- Payment Problems
- Document Requirements
- Special Assistance
- General Questions
Urgency Level
- Urgent
- Normal
- Feedback
Attachments
- Upload Documents (Max 5MB)
- Screenshots
- Screen Recording (for technical issues)
🛠 Dedicated Support Units – NBionline.org
Technical Support Team
- System Issues
- Login/Password Reset
- Browser/App Errors
Appointment Management
- New Appointments
- Rescheduling
- Cancellations
Payment Help
- Failed Transactions
- Pending Payments
- Refund Requests
📞 Smart Queue System
Our virtual queue improves your support experience:
- Live queue updates
- Priority routing for urgent issues
- Callback request option
- Scheduled video consultation
📚 Self-Service Resource Center
Explore helpful tools:
- Step-by-step guides
- Instructional videos
- FAQs
- Forms & document downloads
- Troubleshooting wizards
♿ Accessibility Features
NBionline.org is designed to serve everyone:
- High-contrast mode
- Adjustable font sizes
- Screen reader-ready
- Voice command compatibility
- Multi-language assistance
📨 Ticket Tracking System
Every inquiry receives a unique ticket ID, allowing:
- Real-time progress tracking
- Email updates
- SMS alerts
- Resolution timeline visibility
⭐ Feedback & Improvement Section
Help us enhance user experience:
- Rate your support experience
- Share suggestions
- Report issues
- Submit improvement ideas
📱 Social Media Support (Unofficial Help)
(Optional & faster for simple questions)
- Facebook Page
🤝 Priority Assistance Services
Available for:
- Senior Citizens
- Persons With Disabilities (PWDs)
- Pregnant Women
- Emergency cases
📍 Find Us (NBionline.org Services)
- Interactive location map
- Public transport routes
- Parking information
- Nearby landmarks
- Virtual office tour
⏱ Support Response Time Expectations (SLA)
- Live Chat: Instant to 2 minutes
- Emails: Within 4 hours
- Phone Support: Under 5 minutes
- Social Media: Within 1 hour
- Special Assistance: Immediate priority